Customers have reported an issue with the views they are seeing between some posts in Planner against the associated Post Performance report. They are also seeing what looks like cacheing-related issues, where refreshing the page is resulting in some of these values changing on the Planner page.
When viewing the Planner and filtering to a topic, the post shows XXX viewers. Refreshing it changes it by a small amount. The issue occurs when looking at the full report and comparing it to the preview.
- Studio | Campaigns (hover over preview)
- Classic Studio | Measure > Report > Content Summary
The new and Classic Studio use two different endpoints to get metrics depending on the page/component they're loading. There is some overlap between reports, but there are enough differences to make them difficult to keep in sync. Currently, there is also no loading indicator to show that the report is loading and displays 0 when querying.
There is currently no known workaround or resolution for this issue. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-450)