Customer Issue

If you click on an article link from a newsletter the story opens as it should, however, hitting the back button does NOT return you to the newsletter post (as you would expect). Instead, you are redirected to the homepage. 

Environment

• Member Experience | Web & Mobile

Issue Details

After opening a post from a newsletter and viewing the content, clicking the back button should return the user to the newsletter post so they can view the other featured posts.

The current behavior is that clicking the back button takes the user back to the homepage and not the newsletter post, meaning they have to search for that post again to view the other featured content.

Resolution

The workaround is to open each newsletter post in a new tab, allowing the user to keep the newsletter post accessible until they have viewed all the content.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-454)