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Known Issue: "Preferred name" value sent in user file is not applying to user's profile (CSUP-1521)

Customer Issue

The data file is now sending over “Preferred Name” data. This is not what displays as a user’s first name on their profile.

 

Environment

  • Users Data File (SFTP)

Issue Details

When preferred name is mapped from the configuration for the Users Data File and a file is imported containing preferred name data, this is not applied to the user’s profile.

 

Resolution

Sending the Preferred Name attribute via the user file will only apply a value the first time it is sent, and if no other value has been previously set.  This is to prevent the user file overwriting any changes the user themselves make to their preferred name via the Employee Experience profile.

The Preferred Name attribute should be predominantly managed by the user. (Issue ID: CSUP-1521)

 

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Comments

1 comment

Date Votes
  • Paul Wilkins

    This issue has now been resolved by Product Engineers.

    0

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