A user didn't receive an email for a smart campaign.
- Studio | Campaigns
- Classic Studio | Connect | Smart Campaigns
A smart campaign is not delivered by either push or email if older versions of the app are stored in mobile_devices and the most recent version is unreachable. Delivery reports indicate communication is “delivered” to older versions when they are no longer installed on the user’s device.
As a workaround, send a separate push and email campaign to guarantee delivery to each channel. Some users will receive both a push and an email.
Individual users that wish to receive mobile push notifications may reset their mobile reachability as follows:
- Ensure that you have a strong cellular connection or WiFi.
- Sign out of the app.
- Go to Settings > Notifications > The app in question.
- Toggle the Notifications to disabled, and then to enabled.
- Log back into the app.
Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-1547)