Customer Issue

Emails are being sent to an old email address even though the member is signing in with their new email address.

Environment

• Studio | People > Users (SSO for Member Experience)
  

Issue Details

A user's latest email address from SSO is not promoted to primary email if it already exists as a secondary email address.

Resolution

Workaround: If possible, update the user's primary email address from a different source. For example, the User Data File or User Management API.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-604)