Customer Issue

When a User Data File is uploaded, the error report includes errors like:

• Email value has already been taken.
• Cannot assign additional identifiers to email users.

However, there is no current user with the email address in the error.

Environment

• User Data File (SFTP)

Issue Details

Employees who work for more than one company or previously worked for another company may already have a Firstup account with the same email address if a personal email address was used.

This leads to the email address already being "taken" by a different organization's program with a different employee ID.

Resolution

The workaround is to have the user provide an alternative email address that has not already been used.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-1603)