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Known Issue: Content Overview report with more than one content in the filter throws "There was a problem displaying this chart." (CSUP-729)

Customer Issue

When attempting to filter multiple contents on the Content Overview report, an error message "There was a problem displaying this chart" displays.

 

Environment

  • Insights | Content Overview Report (Classic and New Studio)

 

Issue Details

This is an intended blocker as Intelligence Team is currently working on Dashboard updates. The multiple select content filter will be re-enabled once the updates have been pushed to production.

 

Resolution

1. The workaround is to select single content from the "Post" filter on the Content Overview report and open separate browser tabs for metrics comparison. 

2. The same workaround can also be applied when using the Campaign Performance report to get metrics. 

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-729)

 

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Comments

2 comments

Date Votes
  • Sukrit Phaopanich

    Please see the Resolution section of the article for a workaround for this issue.

     
    0
  • Sukrit Phaopanich

    This issue has now been resolved by Product Engineers.

     
    0

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