Customer Issue

Video Performance report is missing video watch data.

Environment

• Studio | Insights
• Classic Studio | Measure > Analyze – Video Performance

Issue Details

It appears that watches from web and Android are being recorded correctly. Watches from Microapps and iOS are missing the play duration, and in the case of Microapps, also the watched segments. This, in turn, results in a drop in the overall % Completed.

Resolution

There is currently no workaround or resolution for this issue. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-1918