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Known Issue: Video not playing automatically in Microapps (CSUP-2057)

Customer Issue

Videos on Digital Signage screens are not autoplaying. The screen is stuck on the video image and it doesn't play.

Environment

  • Microapps

Issue Details

Video does not autoplay in Microapps. This in turn prevents transitioning to the next page.

Resolution

When using Microapps within digital signage solutions, please ensure the direct link from the Microapp is used.

Autoplay outcomes are dependant on the autoplay settings within the browser.  It may be possible to work around this issue by using a direct link in Kiosk Mode. Please the article to review: 

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-2057)

 

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Comments

1 comment

Date Votes
  • Paul Wilkins

    This issue has now been resolved by Product Engineers.

    0

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