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Known Issue: Duplicating a System Role more than once does not create Role (CSUP-1583)

Customer Issue

I am not able to duplicate an existing role. When I click either the duplicate icon or Duplicate in the drop-down list, I get a message that the role was created but it doesn't appear in the list for me to customize, name, and save.

Environment

  • Studio | Calendar
  • Studio | Compose

Issue Details

Admins are unable to duplicate any system role more than once. If you attempt to duplicate a system role that has already been duplicated, it says we successfully created the Role even though it was not created.

Resolution

You can duplicate the duplicate or create a new campaign entirely. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-1583)

 

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Comments

1 comment

Date Votes
  • Paul Wilkins

    Please see the Resolution section of this article which includes a workaround for the issue.

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