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Known Issue: "Content is Processing" error on saving or publishing campaign (CSUP-2136)

Customer Issue

I am unable to save or publish a Campaign with a "Content is processing, please try again later." error sometimes displaying.

Environment

  • Studio | Design

Issue Details

In some rare cases, there may be issues with an image or video processing in a Campaign which will cause a "Content is processing, please try again later." error on saving. It will only appear in the UI sometimes and it may take support to verify.

Resolution

As a workaround, you can duplicate or recreate the Campaign. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-2136)

 

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Comments

1 comment

Date Votes
  • Paul Wilkins

    If you experience this issue, duplicating the Campaign will allow you to progress and the old Campaign can be archived thereafter.

    0

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