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Known Issue: Unable to "Preview" Welcome Videos in Studio (CSUP-2290)

Customer Issue

When adding a valid URL, the welcome video preview function will display a "We are unable to preview that video. Please try a different link." error.

SCR-20230418-c1l.png

 

Environment

  • Studio | Configure > Branding

Issue Details

When entering in any valid URL into the welcome video section under Configure > Branding and attempting to preview the video, we will display a "We are unable to preview that video. Please try a different link." error message.

 

Resolution

There is currently no resolution or workaround at this time. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-2290)

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Comments

1 comment

Date Votes
  • Paul Wilkins

    This issue is scheduled to be fixed as part of the 07/05 release.

    0

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