Customer Issue

When adding a valid URL, the welcome video preview function will display a "We are unable to preview that video. Please try a different link." error.

Environment

• Studio | Configure > Branding

Issue Details

When entering in any valid URL into the welcome video section under Configure > Branding and attempting to preview the video, we will display a "We are unable to preview that video. Please try a different link." error message.

Resolution

There is currently no resolution or workaround at this time. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-2290)