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Known Issue: Rounded images in rich text blocks don't display as rounded (CSUP-2372)

Customer Issue

If I select Rounded as a Style for an image within a Rich Text Block, the image will not show rounded within a supported email client, or the employee experience. 

Environment

  • Studio | Compose

 

Issue Details

When you add an image to a Rich Text Block and select Style: Rounded, the image will not appear rounded when viewed through supported email clients or in the employee experience (web and mobile app). 

Studio:

 

Web Experience:

Resolution

The workaround is to use an Image Block with Round Image Corners enabled: 

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-2372)

 

 

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Comments

1 comment

Date Votes
  • Kenny

    Update for CSUP-2372 (Rounded corners not showing as rounded in the member experience)

    We have found that this only affects rich-text blocks. Using rounded corners on an image from an image block, for example, displays as expected in the member experience. Note - Outlook has a known limitation in that it cannot display rounded buttons (https://support.firstup.io/hc/en-us/articles/15794097044119-Outlook-Rendering-Issues). 

    Our recommended solution for now is to use an alternative block type to rich-text if you wish to have images retain their rounded corners in the member experience. Our Engineers are continuing to work towards a fix for this issue in rich-text blocks. 

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