Customer Issue
If I select Rounded as a Style for an image within a Rich Text Block, the image will not show rounded within a supported email client, or the employee experience.
Environment
- Studio | Compose
Issue Details
When you add an image to a Rich Text Block and select Style: Rounded, the image will not appear rounded when viewed through supported email clients or in the employee experience (web and mobile app).
Studio:
Web Experience:
Resolution
This issue has now been resolved by Product Engineers, and moved to Complete on the Known Issues Tracker. (Issue ID: CSUP-2372)
Comments
3 comments
Update for CSUP-2372 (Rounded corners not showing as rounded in the member experience)
We have found that this only affects rich-text blocks. Using rounded corners on an image from an image block, for example, displays as expected in the member experience. Note - Outlook has a known limitation in that it cannot display rounded buttons (https://support.firstup.io/hc/en-us/articles/15794097044119-Outlook-Rendering-Issues).
Our recommended solution for now is to use an alternative block type to rich-text if you wish to have images retain their rounded corners in the member experience. Our Engineers are continuing to work towards a fix for this issue in rich-text blocks.
A fix for this issue is trending towards the 11/14/2023 release. A further updated will be provided in due course.
Product Engineers have now resolved this issue. Rounded corners will now appear in Member Experience on Web or Mobile, and Email.
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