Customer Issue
Translation is set to on and when the user goes into either the web or mobile experience they are unable to see the translation button.
Environment
- Member Experience | Web
- Member Experience | Mobile
Issue Details
When the customer creates content with two or more languages, e.g. English and a foreign language, the translate button is not consistently available for every post.
Resolution
The current implementation of translation in Creator Studio requires a dominant language (greater than 60% of words) at which point the translate button will be enabled. A post with multiple languages may never reach this threshold.
Engineering will not proceed in addressing the translation of mixed-language content due to the functional nature of the required changes, the unlikelihood of these changes to solve for all instances of mixed-language content, and the uncommon use of mixed-language content.
We advise against mixed-language content if translation will be required.
This issue has now been marked as Completed by Product Engineers, and moved to Complete on the
Known Issues Tracker. (Issue ID: CSUP-2505)
Comments
2 comments
Our Engineering team is actively addressing this issue, and we intend to deliver an update regarding the fix’s release in the near future.
An update to this ticket has been provided in the "Resolution" section. This issue has now been resolved by Product Engineers.
Article is closed for comments.