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Known Issue: No Studio invitation sent when assigning custom role (CSUP-2648)

Customer Issue

I've given new studio access users and they never received an email with the link to login.

 

Environment

  • Studio | People | Users

Issue Details

When promoting a user to a custom Studio role, no invitation email is sent.

 

Resolution

As a workaround, first assign a standard Studio role to trigger the invitation email, then update to the desired custom role.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-2648)

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Comments

1 comment

Date Votes
  • Paul Wilkins

    An additional workaround has been identified and added to the Resolution section.  If the user is created as a member first, and then promoted to the custom role, the invitation email will send successfully. 

    0

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