We are currently in the process of addressing the following issues pertaining to the recent metrics update. 

Please refer to the Metrics Update 2023 article for additional information regarding this release.

Issues

Please check the current status of issues 1-4 on the Known Issues Tracker.

1. The "Engagement Breakdown" download in the Campaign Performance report shows incorrect metrics as being read from different data sources. - CSUP-3225
2. The "Click Rate" is inaccurate in the Workflow Performance report - CSUP-3406
3. The Topics Overview report is showing same data for "Followers" regardless of the "Date Range." - CSUP-3400
4. References to old terms in exist in updated reports, such as "Views" and "Viewers." (These should be "Impressions" and "Reached Users.") - CSUP-3448
   
   
5. Metrics inconsistencies exist between the campaign Results page and the full report.
6. Previously saved (Bookmarked) reports are no longer working after the update. In the meantime, the user will need to re-create the saved report. 
   
   
   
   
7. The "Email Open Rate" (opens/delivered across all campaigns) metric in the Email Campaigns Overview report includes zero-delivery campaigns (campaigns with "Email" deselected as a channel).