Customer Issue
We have Cross Community Content Management set up, but when we create a piece of content, multiple copies appear in the target Topic.
Environment
- Studio | Integrations | CCCM
Issue Details
When a new piece of content is published to a Topic that has cross-community content management configured, we are receiving reports that multiple copies of the same post are being created in the target Topics.
This is occurring as a result of the completed event of the copy not being registered within the required time parameter, resulting in a second or third copy being created before the first one registers as complete, which then stops the duplication.
Resolution
This issue has now been resolved by Product Engineers, and moved to Complete on the Known Issues Tracker.
Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-2624)
Comments
2 comments
A fix for this issue has been split into two parts, the first which is being addressed in the current Engineering sprint, and the second which will be addressed in the sprint after. The team will aim to get both fixes included as part of the next release 2 weeks from now.
Product Engineers have now resolved this issue. Content posted to other Topics via CCCM will no longer be duplicated.
Article is closed for comments.