The "Send Test Campaign" button is greyed out for this campaign. When you rollover the button you get the following message, "This button is disabled until image processing has completed." The end user says it's been a few hours since the images were uploaded.
We can't save a draft campaign as a template.
- Studio | Campaigns | Design
The "Send Test Campaign" button is either greyed out or disabled and cannot be selected to send a test email due to the following error, "This button is disabled until image processing has completed." The user will also be unable to save the campaign as a template to the Template Library.
This will occur if the campaign contains a link block with no image. The image in the link block may show a spinning icon.
If you are using link blocks, please ensure your links have images to be scraped or manually add an image to each link block without an image. Then, if you do not want this image to be shown, select "hide images".
After these changes, you may need to refresh the page for the Send Test Campaign option to work properly.
Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-2828)