Customer Issue

I am not able to log in to New Studio. I get the message "the user does not have sufficient access to this application." My program admin has given me access.

Environment

• Creator Studio

Issue Details

In some cases, users with a custom unrestricted role are unable to sign into Studio due to an error: "The user does not have a sufficient role to access the application".

Resolution

As a workaround, please try demoting the affected user to member, and then reapplying their Studio role.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-2762)