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Known Issue: Unable to Edit or Access a Scheduled Private Draft (CSUP-2895)

Customer Issue

Permission Denied from accessing/editing my own scheduled message

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Environment

  • Studio | Design

Issue Details

After scheduling a Private Draft, the following error will display making the Campaign Draft inaccessible: "Permission Denied. You do not have the correct permissions to view this content."

Resolution

To avoid this issue, change the campaign to a shared draft prior to scheduling as privatizing it will lock you out.

If a campaign is already locked, you can receive assistance from our support team. Simply contact Firstup Support with the campaign link.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-2895)

 

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Comments

1 comment

Date Votes
  • Paul Wilkins

    Our Engineering team is actively addressing this issue, and we intend to deliver an update regarding the fix’s release in the near future.

    0

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