Customer Issue

Admins can not view comments in Studio if the campaign has commenting disabled post-publication.

Environment

• Studio | Design
  
  

Issue Details

After publishing a campaign, if the creator of the campaign disables commenting, the existing comments cannot be viewed via Studio. Admins are receiving an error when clicking on the comment link from the campaign list page.

Resolution

Comments can be viewed and downloaded by using the "Comments Overview" report found in "Insights".

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-2947)