Customer Issue

When I try to sign into Studio, I get an error like "Application with identifier was not found in directory."

Environment

• Studio; Training Center
  
  

Issue Details

If a program has SSO set up for member experience but not Studio, entering an org code in Studio attempts to use the member experience IdP. This results in an error because their member experience IdP cannot permit Studio access.

Resolution

Studio workaround: Click “go back” instead of entering an org code or email address to get back to the email/password login form.

Training center workaround: Select either US Customer Login (if you use studio.onfirstup.com) or EU Customer Login (if you use studio.onfirstup.eu) to get to the email/password login form.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-2918)