Customer Issue

Comments were deleted from one of our posts yesterday. How do I see which member of my team deleted them?

Environment

• Member experience | Comments; Studio | Campaigns

Issue Details

When a user deletes a comment, there is no standard way to see who deleted the comment and when. Deleting a comment does not update the activity feed or campaign history, nor is any information shown in the standard Comments Overview report.

Resolution

When investigating serious issues around commenting behavior such as potential employee misconduct, Support may be able to determine if a comment was deleted by a user themselves, or by the community's Studio team. In the latter scenario, Support is unfortunately unable to determine exactly which Studio user took the action, only that the action was completed from Studio.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-3077)