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Known Issue: Restricted roles can't view or edit campaigns containing audiences they have created (CSUP-2821)

Customer Issue

After creating an audience and adding it to my Campaign, I can no longer view or edit the Campaign.

 

Environment

  • Studio | Campaigns

Issue Details

If a restricted role creates a new audience and adds it to their Campaign, after publishing the Campaign they will no longer be able to view or edit it.

This occurs regardless of the method used to create the audience (People>Audiences / Campaign>Deliver / People>Users>Import Users)

 

Resolution

This issue has now been resolved by Product Engineers, and moved to Complete on the Known Issues Tracker. (Issue ID: CSUP-2821)

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Comments

3 comments

Date Votes
  • Paul Wilkins

    Our Engineering team is actively addressing this issue, and we intend to deliver an update regarding the fix’s release in the near future.

    0
  • Paul Wilkins

    Some additional notes have been added to the Issue Details and Resolution sections of this article.

    0
  • Paul Wilkins

    A hotfix was released for this issue yesterday.  Restricted users who create Audiences and use them on Campaigns will no longer be locked out of their Campaign after it is published.

    0

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