I went to Insights and downloaded clicks on the shortcuts. Why does each shortcut have multiple rows?
- Studio | Insights | Assistant Command Usage Report
In viewing the Assistant Command Usage Report, there are multiple entries for one shortcut.
The "Targeted Links by Segment" section is showing the total clicks on a Shortcut. When viewing the Click Count By Link section next to it, there are multiple entries for the same Shortcut.
There is currently no known workaround or resolution for this issue.
Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-2657)