Customer Issue

Users have reached out because they are not getting emails sent from FirstUp. I confirmed that the users in question are all active members and should be receiving emails.

Environment

• New Studio | Deliver
  
  

Issue Details

Some users who are active, are subscribed to the Platform and are part of the Audience assigned to the Campaign, report not receiving emails.

Resolution

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-2976)