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Known Issue: Campaigns May Reach Outdated Audience After Audience Changes (CSUP-2703)

Customer Issue

A campaign has been sent to users who are not in the campaign audience.

Environment

  • Studio | Deliver

Issue Details

If a campaign has already been scheduled to send to a user and that user is later removed from the audience, for example, due to a change made in audience builder, the campaign may still be sent to that user.

Resolution

This issue has now been resolved by Product Engineers, and moved to Complete on the Known Issues Tracker. (Issue ID: CSUP-2703)

 

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Comments

2 comments

Date Votes
  • Johnathan

    This issue has been addressed by our Engineering team and is slated to go out to customers in the upcoming release. 

    0
  • Johnathan

    Product Engineers have now resolved this issue. Product improvements have been made to ensure communications are delivered to the most updated audience. 

    0

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