Customer Issue

When I look at the analytics of an email campaign, I'm only seeing the following day onward. The open rate of the email seemed surprisingly low, so I'd like to know if there are opens on the day of publishing that are not showing in our report.

Environment

• Creator Studio | Insights

Issue Details

When viewing the detailed reports for a campaign grouped by day, data is missing from specific dates. Trends indicate that insights for some campaigns published on 2023-09-29 may be affected.

The Results page can also be affected when reviewing Engagement.

Resolution

As a workaround, refer to the Delivery summary on the Results page for the campaign for an overview of successful campaign deliveries. Data in the Engagement section and detailed reports may be incomplete.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-3290)