Customer Issue

When viewing a video block via the iOS app, I am unable to see the video and it appears blank.

Environment

• Member Experience | iOS mobile app 

Issue Details

Video blocks will sometimes display as blank when viewing via the iOS app.

Resolution

This resolution outlines our best-known workaround or resolution to this issue.

1. View the Campaign via the Web Experience.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID:CSUP-3328)