Customer Issue

When I duplicate an existing Campaign and publish it, the Topic disappears and I need to manually re-add it.

Environment

• Creator Studio | Campaigns

Issue Details

If a Campaign that contains a Topic with no followers is duplicated and published, the Topic will drop off that Campaign and need to be manually re-added.

This does not occur for Topics that have at least 1 or more followers

Resolution

The workaround is to have a Studio user log in to the Employee Experience and follow the Topic.  This will prevent the drop from occurring after the Campaign is duplicated.

If you are unable to do this, the alternative is to save a template with the Topic rather than duplicating an existing Campaign and use this for new Campaigns.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-3378)