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Known Issue: Custom Role with Template access is unable to use Template (CSUP-3294)

Customer Issue

We have a custom role that has access to create Campaigns and access custom Templates but gets an error when they open the Template when creating a new Campaign.

Environment

  • Creator Studio | Campaigns

Issue Details

In some cases, a Studio user with a custom role that has the Campaigns & Calendar permission enabled and has custom templates included in their permissions may see the below error when they attempt to create a Campaign using those templates.

 

 

 

Resolution

There is no known resolution at the current time.  The workaround is to change that user's role to a Standard role.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-3294)

 

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Comments

1 comment

Date Votes
  • Johnathan

    Our Engineering team is actively addressing this issue, and we intend to deliver an update regarding the fix’s release in the near future.

    0

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