Customer Issue

When viewing the Workflow Overview Report, we see two different totals for email open and click through rate

Environment

• Creator Studio | Insights | Workflow Overview; Classic Studio | Measure | Campaign Overview

Issue Details

There have been some reports of a discrepancy in the data shown on the Workflow Overview Report (Campaign Overview in Classic) regarding the email open rate and click rate:

Resolution

There is currently no known workaround for issue at this time. Please check the current status of this issue on the Known Issues Tracker. (Issue ID:CSUP-3492)