Customer Issue

When pasting text and an image into a Rich Text block, the image does not appear in Studio. However, when I view the Campaign within Outlook on Windows, the image renders.

Environment

• Creator Studio | Compose - Outlook App on Windows
  
  

Issue Details

When pasting text adjacent to an image from an external source within a Rich Text block, the image may not appear in Published or Previewed Templates or Campaigns, but still appear within the email when viewed within Outlook on Windows.

Resolution

Delete the end of the Rich Text block text where the image appears to remove any metadata or formatting and re-type the end of the text. Alternatively, do not copy/paste the portion of text that is exhibiting this issue. 

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-3610)