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Known Issue: The user does not have a sufficient role to access this application (CSUP-3627)

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  • Updated

Customer Issue

When trying to access New Studio with our oranizational code we get an error message of :
The user does not have a sufficient role to access this application.

Environment

  • Creator Studio | SSO; Classic Studio | SSO

Issue Details

When signing into Studio via SSO for a brand with multiple communities, the user is always signed into the same community, even if they do not have a Studio role for that particular community.

Resolution

Users should save a bookmark to their permitted community. Upon signing in they may use that bookmark to get to the correct program after they have signed in via SSO.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-3627)

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Comments

1 comment

Date Votes
  • Paul

    Product Engineers have now resolved this issue. Users will always be sent to the community where they were last active and have a registered account after SSO authentication.

    0

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