Customer Issue

After pasting an image in a Rich Text block from an external application, I am no longer able to open my Campaign draft within Creator Studio and it will continuously load.

Environment

• Creator Studio | Campaigns
  
  

Issue Details

Sometimes, after uploading an image from an external source to a Rich Text block, the Campaign will not load on refresh, showing an "entity too large" error within your browser's console.

Resolution

Please contact support to remove the troublesome image and allow the Campaign to load as expected.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-4925)