Customer Issue

This Campaign has a video block, and the creator uploaded a preview image to use. The image shows as expected on the Design page and in email, but it doesn't appear in the web experience

In Design: 

In Member Experience: 

Environment

• Creator Studio | Design
• Creator Studio | ME

Issue Details

When uploading a video via URL or link, the chosen preview image does not display in Web Experience and will default to the thumbnail chosen by the video service utilized.

Resolution

Upload the video as a file and attach your preferred preview image.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-4668)