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Known Issue: Unable to approve content via mobile with "There was a problem" error (CSUP-5282)

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  • Updated

Customer Issue

I am unable to approve content via the mobile app. When clicking approve or deny, instead of working, there is an error that appears and I am logged out of the app.

Environment

  • Member Experience | Web
  • Member Experience | mobile app 

Issue Details

When the user clicks the "X" or "Checkmark" approving content via mobile, there will be a "There was a problem, please try again" error, and then the user will be logged out. The content will not be approved or denied.

Resolution

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-5282)

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Comments

2 comments

Date Votes
  • Sukrit Phaopanich

    Update (9/26): The ticket has been assigned to an engineer and we are still working on identifying the root cause of the issue.

     
    0
  • Sukrit Phaopanich

    Our engineering team has now resolved the issue. 

    0

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