Customer Issue

The new Teams app appears to be having issues when authenticating. The login/organization page loads, but then goes to a white screen.

Environment

• Integrations | MS Teams app

Issue Details

Due to recent changes on the Microsoft Teams app, the Firstup integration is having issues when authenticating via SSO. After entering an email or org code, you may be taken to a white screen, preventing you from completing authentication.

Resolution

Firstup Support are able to apply a temporary workaround which involves disabling SSO autologin. This will result in an extra button press but fix the login issue on Teams. Please reach out to Support if you would like this fix to be applied.  Please note this would also add an extra button press for Microapp login.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-5139)