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Known Issue: Campaign URLs Not Redirecting Properly (CSUP-6230)

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Known Issue: Campaign URLs Not Redirecting Properly (CSUP-6230)

  • Created
  • Updated

Customer Issue

Links inside of campaigns are not working/redirecting to the correct URL

Environment

  • Creator Studio | Design

Issue Details

URLs being added to campaigns via the "embed link" option that contain spaces (often encoded as %20) are having additional encoding added after save (%20 to %2520). This is causing some URLs to break as this may change the destination URL to non-existing one, this is most likely to occur when you are linking to a file (such as in Sharepoint) that contains a space in the filename.

"www.anexample.com/my%20file" is being changed to "www.anexample.com/my%2520file"

or

"www.my%20url.com" is being changed to "www.my%2520url.com" 

Resolution

This issue has now been resolved by Product Engineers, and moved to Complete on the Known Issues Tracker. (Issue ID: CSUP-6230)

 

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Comments

1 comment

Date Votes
  • Johnathan

    Product Engineers have now resolved this issue. URLs should no longer have additional encoding added. 

    0

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