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Known Issue: User Sync Error Report Excludes Certain Errors (CSUP-6614)

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Known Issue: User Sync Error Report Excludes Certain Errors (CSUP-6614)

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Customer Issue

I’m not seeing a full list of users that are throwing errors in our user sync error report.

Environment

  • Creator Studio | User Sync 

Issue Details

On some occasions, where an error would normally be thrown when a duplicate email is used against different IDs (universal identifier), the expected user sync error is not being sent. 

Resolution

To avoid running into this issue, ensure you do not have the same email applied multiple times in your user file against different IDs (universal identifier).

 

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-6614)

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Comments

1 comment

Date Votes
  • Johnathan

    A fix for this issue is trending towards the 6/10/2025 release. A further updated will be provided in due course.

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