Content Order & Update
Note: This article only applies to customers with access to the member experience and, therefore, does not apply to email-only customers.
All content in all areas of the web experience and mobile app displays with the most recently published content at the top. This includes all feeds on the web's landing page such as Latest, Featured, Latest, Trending and For You.
If you see the same content appear for a long period of time, make sure there is recently published content for that content area. For example, the web's landing page places Featured content at the very top. If new content has not been featured recently, the landing page may look "stale". We recommend featuring 3-5 campaigns per week to keep Featured looking fresh.
Whether set to default or customized, we avoid duplicating the display of content across sections of the homepage, so if the Homepage is customized so that a public topic is now one of the top five sections, any content published to that topic will appear in that topic’s section, and not in Featured, Latest, or Trending.
When signed into the mobile app or web experience, users will only see public (untargeted, available to all users) content and content that is targeted to them.
Content appears in the Latest feed in the web experience and mobile app if it was published to a topic that the Member has joined.
In both the web experience and mobile app, the user can discover new topics and navigate directly to content within topics via Discover.
The Featured feed will show featured content only. If there is not enough recently featured content, the Featured feed will be hidden from view. If the Featured feed is not appearing, make sure you have 3-5 campaigns featured in the last week.
In the web experience, users can see images posted by Members under From the Community. The section will not appear if there is not enough content to display. If a user does not see the section or it seems to lack content, confirm that you have at least three recent posts of the "image" type, created by Members, published to topics that the user has access to. Note the emphasis on content created by Members.
Trending pulls in content that is seeing a lot of engagement across the community.
The For You section in the mobile app and web experience is a special feed that displays content for users who were included in the target audience but NOT the target topic for a campaign.