Issue Summary

Note: This article only applies to customers with access to the member experience and, therefore, does not apply to email-only customers.

When a user clicks on a link to a post, the link launches in the mobile web experience instead of the Android mobile app.

Environment

• Android devices

Root Cause & Resolution

The mobile app is not installed.

If the mobile app is not installed, users will be taken to the web experience in their mobile browser when they click on a link. On the landing page of the web experience, the user can click on the download buttons to download and install the mobile app.

iOS Note

iOS devices have several additional restrictions that can prevent a link from opening in the mobile app. For details on iOS, please refer to the article about links on iOS devices.