The Firstup Training Center is a one-stop shop for guided, interactive training on how to use our platform. All Creator Studio users can sign in to the Training Center using the same login credentials as Creator Studio.

1. Navigate to https://training.firstup.io or hover on the question mark icon in the upper right corner of Creator Studio and select Training Center. 
2. Enter the email you use to log in to Creator Studio or your organization code.
   
   
   
    
3. You will then be directed to sign in with the same credentials you use for Creator Studio.

Troubleshooting

If you have trouble with the Training Center, please review these instructions.

• Confirm that you can sign in to Creator Studio itself (studio.onfirstup.com or studio.onfirstup.eu). You must be an active Creator Studio user with valid credentials before you can sign into the Training Center. If you cannot sign in to Creator Studio, please resolve your Creator Studio access issue with Firstup Support.
• Use a supported web browser: MS Edge, Chrome, Firefox, or Safari. The Training Center is not supported on Internet Explorer (IE), so if you are using IE you may see blank pages or oddly behaving web objects.
• If you see "no communities found", try entering your organization code.
• If you see "invalid credentials", please confirm you have used the same username and password that you use for Creator Studio. Make sure that old credentials are not entered by your password manager - we have updated the system and any password specific to the Training Center no longer applies, you must use your Creator Studio password instead.

If your issues persist after looking at these troubleshooting steps, please contact your Customer Success Manager for next steps.

Sending Course Links from the Training Center 

At this time, customers cannot generate their own direct links to training courses to send to other Studio users. This is a limitation of the third-party LMS tool Firstup uses. 

To link directly to a course or learning path so that after logging in, a user is redirected to the course or learning path and not the learner dashboard, you can take one of these two options: 

1. Email your Customer Success Manager or Project Manager if you are still in implementation and they can send you a direct course link to distribute. 
    
2. Create a support ticket with the name of the course and a member of the Firstup Support team can send the course link to you. 

The course link will be in this format: 

https://training.firstup.io/saml/init?redirect_uri=/catalog/courses/[course ID]