Note: Command Integrations are a premium feature or service. This article only applies to your community if your Firstup contract includes this premium functionality. Please contact your Customer Success Manager with any questions about feature availability for your community.
What Are Command Integrations?
Assistant can be integrated with systems like ADP, Concur, help desk, time management and more, giving employees the ability to execute common tasks like checking on the status of expenses without having to navigate to another application. These Command Integrations improve your digital member experience and increase the value of your tech stack by providing easier access to your most used applications.
Command Integration Examples
All communities will have a What's New command integration. The What's New tool serves as another way to browse community content.
What's New example (mobile app):
You have the option to integrate with additional systems, which provides instant utility for employees with quick access to other company tools. Frictionless answers to requests and services, such as Available time off or List my expense activity.
Web Experience example:
Concur Integration example (mobile app):
- Resources are a light repository of your company documents, communications, and links. Resources are presented as content cards in a feed available in both the web experience and mobile app. Each content card can be open to all users or targeted to specific audiences.
- Shortcuts help your web users quickly access your top four services, web pages, or applications. The same four Shortcuts appear to all web experience users. Shortcuts are not available to mobile users and can not be targeted.
- Targeted Link Collections help your web users quickly access a list of your most important company services, websites, and applications. Unlike Shortcuts, Targeted Link Collections can be targeted to specific audiences and are available in both the mobile app and web experience under your digital assistant.
- Command Integrations provide in-platform access and functionality for integrated systems (grab your PTO directly from within the community!).
How to Set Up Command Integrations
- Contact your Customer Success Manager to confirm that this feature is available with your current contract with Firstup.
- Contact Firstup Support to initiate the setup. Include the following:
- The requested integration
- The best contact for Support to reach out to
- Any deadlines for setup completion
- Firstup will confirm when the setup is complete.