We used to be able to edit employee names. Now when we update a name it keeps changing back.
- Studio | People | Users
- User Sync/Spacestation
- Member Experience | Profile
Two settings for profile updates are conflicting with one another:
- provisioning.profile.overwrite – allows existing profile data to be overwritten by a programs attributes upload.
- profile_edit_name_enabled – allows employee first name and last name to be edited.
Changes to first name and last name via profile don’t “stick” when provisioning.profile.overwrite is enabled. Name changes are reverted by Spacestation/User Sync.
Names can only be permanently updated via employee attribute file. Name edits via Studio and Member Experience are not given priority when the file contains different values. Employees should instead update their Preferred Name. Work is being done to surface Preferred Name across the platform.
Please check the current status of this issue on the Known Issues Tracker. (Issue ID: MAGIC-7340)