Note: This article only applies to communities with access to the web or mobile app experience and, therefore, does not apply to Email-Only communities.
Open your profile in the web experience by selecting the profile icon in the top right corner. In the mobile app tap the stack icon and then profile. Edit the information in your profile by selecting Edit Profile.
On the Edit page, you can update profile details such as your Preferred Name, Mobile Phone, and Work Phone. Note that your Preferred Name will be displayed instead of the First Name across the entire member experience. Greyed-out fields will need to be edited in Studio by your Brand Super Admin.
You can also update your Time Zone, as well as personal details such as Display Name, your Pronouns (freeform field), your Preferred Language, and your Birthday.
You can update your Display Name directly from your profile in the web experience and mobile app. Display Names are auto-generated and may have a number in the name to assure that they are unique. If you try to use a display name that is already in use, you will see an "error updating your profile" - try a different name that is more unique.
The Display Name field only supports letters, numbers, and the period character (.). Spaces are not supported and will prompt an invalid display name error.
Note: Preferred Language does not impact which language the system or content is presented in. That is dependent on the user's browser/device.
Tap the camera icon to either upload a new photo or remove your current photo. Crop your selected photo as needed and save. Profiles without a configured image will display user initials instead of the previous default smiley face, and if no initials can be detected for the user, then a default profile image will be displayed. These avatar icons will appear when searching for a person and on content the user has liked or commented on.
Specs: Recommend 400 x 400, but no smaller than 100 x 100
Hide some of your information and activity from other users by enabling your private profile under Privacy & Security. Your photo, first and last name, and display name will still be visible to other users, such as when you like or comment on posts, or when another user tries to mention (@name) you.
Other users can also search for your private profile by name or display name.
However, when other users view your private profile, all other values (birthdate, job title, etc.) are hidden, as are Topics Following (known as topics in the new Studio), Recent Activity, etc.
In the web experience, you have the ability to change your password by selecting the Reset Password option. You will need your old password to change your password from within your profile.
Bookmarks and Topics
Access all your bookmarked content and followed topics conveniently on your profile page. Navigate to Bookmarks to find your saved content and explore Topics to see the topics you're currently following. Your followed topics shape what you see in the Latest feed. Unfollow topics by clicking on or tapping the checkmark on the topic card. Access a specific topic and view all of its content by clicking on or tapping the topic card.
You can also see how many other users are following each of your followed topics.
If enabled for your community, you will also have access to your company's organizational chart.
Review your content submissions here. This section includes:
- Approved content - Your content submission has been approved and can be seen and engaged with by other users.
- Pending content - Your content submission has not yet been reviewed.
- Archived content - Your content submission was rejected for some reason.