Below we detail product updates for the Firstup platform (Experience) scheduled for release in March 2022.
Assistant Icon Placement (Web Experience)
We’ve run a beta test with some of our existing customers, focusing on the placement of our Assistant icon on the web experience. We’ve moved it to the bottom right, which is similar to what we’re seeing in other platforms. The results are in! On average, we're seeing a 3x increase in daily unique users visiting Assistant.
We’ve made many improvements to our comment functionality on Experience, including a better expand/collapse experience, sorting, highlighting important voices, and a "think before you post" warning message.
Expanding/Collapsing Comment Replies
For comments with multiple replies, we’ve made navigation to read these threads much easier. These improvements include:
- In a collapsed view: show avatars of the first six users that have replied to a comment
- Clicking on “# replies” expands and displays all replies/sub-comments
- User clicks on “hide # replies” and the thread collapses
Highlighting Comments (Admin functionality)
Community admins now have the ability to highlight important comments in a post thread. This will move those comments to the top of the comment thread.
‘Think Before You Post’ Message
Sometimes, users need to be reminded that their comments are being seen in a professional work setting. So, we’re allowing for communities to determine if they want this feature enabled, and every time any user goes to comment on a post, a "think before you post" warning message will be displayed before the comment is published. The message is dismissable for the user. Ask your Customer Success Manager about this feature if you’d like it enabled for your community!