Customer Issue

Some posts are stuck in publishing when they contain a photo from an iPhone, causing the error:

Content not found! Please check the URL and try again later.

Environment

• Member Experience - iOS mobile app

Issue Details

The issue at this time looks specific to images taken using an iPhone (HEIC) that are not properly converted to a jpg image.

Resolution

This resolution outlines our best-known workaround or resolution to this issue.

Convert HEIC to JPG or PNG using Preview.

One of the easiest ways to convert an HEIC to a JPG on Mac is to use the Preview app:

1. Open the HEIC file in Preview.
2. Click File > Export.
3. From the Format drop-down menu, select either JPG or PNG.
4. Click Save.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: PUB-1497)