Customer Issue

When viewing the Videos Overview report, I can only see Web and Android viewers, but iOS viewers are not showing up.

Environment

• Studio | Insights – Videos Overview

Issue Details

The Videos Overview report is missing some watch events from iOS viewers which is resulting in the videos showing higher click rates than view rates and missing many of the iOS views.

When following a deep link to the video, the watch events do not always come through, whereas accessing the content manually via the app consistently results in these watch events being registered.

Resolution

There is currently no known resolution or workaround. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-43)